FAQs

If you are considering care at home, or you wish to know more about Loga Care, we have compiled a list of our most common queries. If you can’t find the answer you are looking for, please do not hesitate to call us on 01252 852 100, or send an email to care@logacare.com.

 



FOR CLIENTS:

 

care at home

  • Can you provide live-in care in my area? At Loga Care we provide live-in care services mainly in the south of England. This includes (but is not limited to): London, Berkshire, Hampshire, Surrey and Wiltshire. We are also able to provide live-in care nationwide.
  • What type of live-in care do you provide? Loga Care provides specialist 24-hour care at home for vulnerable adults of all ages. We can create a bespoke care plan and carer to suit the client’s needs, wishes and preferences. Some examples of the services we provide are: Reablement, End of Life care, Palliative care, Respite, Dementia care, General Long Term live-in care to assist with daily living.
  • Who will be managing my care? Loga Care has an experienced management team who are available for guidance and support 24 hours a day, 7 days a week.
  • How do you recruit your carers? Our carers undergo a stringent recruitment process. This involves an interview, DBS check and clearance. References will be checked and all our carers receive specialist training at our in-house training facility.
  • How many hours do live-in carers work? At Loga Care, carers normally work for 10-12 hours each day. Each carer will have a 2 hour break during that period and additional support will have to be arranged by the client to cover this break.
  • Can I chose my own carer? Our clients will be sent a profile of the carer prior to the start of the live-in care service to establish if this carer would match their wishes and preferences.
  • How long can a live-in carer stay? This depends on your needs and the type of care that is required. The carer can stay for a week of respite or long term live-in depending on how long the care is required.
  • How long does it take to arrange a live-in carer? At Loga Care we are able to organise a carer within in very short time span. We will have to carry out a needs assessment to determine your needs, after this a suitable carer will be selected and you will be able to decide if this will be the right carer for you.
  • What will I need to provide? The client will have to provide a bedroom for the carer to stay in. The bedroom normally contains a bed, wardrobe, a chair and possible a TV. You will also have to provide 3 meals a day and coffee, tea. More luxury snacks and drinks will have to be provided by the carer. It is also possible to organise a food allowance instead. The carer can use this money to purchase their own meals.


FOR HEALTHCARE PROFESSIONALS:



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  • Is Loga Care regulated by the Care Quality Commission (CQC)? Loga Care is registered with the Care Quality Commission (CQC) please following this link for a full report: http://www.cqc.org.uk/location/1-460146722
  • In which areas do you provide services? At present we provide services in London and the south of England. This includes (but is not limited to): Berkshire, Hampshire, Surrey and Wiltshire. We are also able to provide live-in care nationwide.
  • How long does it take to assess a client? We are able to provide a live-in care after a needs assessment has been completed. This can be arranged in a very short time span.
  • Have your carers received specialist training? All our carers receive specialist training and their training is regularly updated.
  • Can we refer a client out of office hours? You can contact Loga Care 24/7, 7 days a week, 52 weeks a year. Our office hours are from 9 AM to 5:30 PM, however our telephone lines are available on a 24 hour basis.
  • Are your live-in carers insured? All our live-in carers are insured.


FOR CARERS:



care at home

  • What type of accommodation will the client provide? The client will provide a bedroom for you stay in and make yourself comfortable in your new surroundings.
  • Where do I stay between placements? We try to link the placements to ensure there are no gaps between placements, unless you would want to take a break in between placements. You will then need to organise your own accommodation.
  • Will I get time off while caring/how long is my break? During a working day you are entitled to a 2 hour break.
  • Do I need a driving licence? A driving licence is not required, however it would be an advantage.
  • Will I need a police/criminal records check? Yes, all our carers require a DBS/enhanced criminal records check before they can start work.